Call the DPW department, you will get faster service. That's what I did.

We would like you to know that we have assigned your broken or damaged cart issue to the appropriate individual here at Public Works. Please be sure to leave your cart in a visible and accessible location until the repair has been made. He has a running list of repairs that need to be made around the city and should be getting to yours within the next week or two. Please continue to use your cart 'as is' until the repair is made. If your cart has not been repaired after several weeks have passed, please follow up with us and we can give you a status update. Thank you for your patience and working with us on this. - DPW 508-624-6910