Administrative Services Supervisor - Public Works assigned this issue to Kemp General Manager Santek

Your request to My Hoover Connect has been closed at this time. Thank you for making Hoover a great place to live and work. If by chance your request was not fulfilled (we are allowing 5 to 10 days for you to notify us on unfulfilled Request) please open a new request and choose the category "Complaint: Santek" and we will work to resolve the issue within 24 hours. We would appreciate your help in closing your request once it has been satisfied. Again, Thanks for using My Hoover Connect. Robin Mangino 205-739-7311

Open

It has STILL not been picked up. this is the second time it's been closed without being picked up.

We are experiencing heavy delays. Please allow 3 to 10 days for pick ups. See notice below. Thanks.

Notice:
Although Santek is currently running their regular garbage and debris routes, their crews are not running full staff at this time due to COVID19. Your normal route driver may not pick up debris outside of the cart. This is temporary due to a heavy increase in limbs/debris/bulky item pick up request. A separate brush truck has been assigned to Limbs/debris and bulky pick up request.
Please email or call in any bulky item pickup request or limbs and bagged debris request. Please advise us if debris has not been picked up in the designated period above (3 to 10 days) and we will send a reminder to Santek immediately.
Remember, excessive debris produced by Landscapers and Lawn companies will not be picked up. Vendors are aware that they must remove all debris produced because of their services within the City of Hoover.
If you use our free app, click on the down arrow with three small lines at the bottom of the request and notice the option to “Change Status” at the bottom of the page. Click “Close” when your debris has been picked up. You may also notify us by email at (myhooverconnect@hooveralabama.gov) to close the request once your issue is resolved. Otherwise, your request will remain open for 10 days to allow for notifications and then it will be closed.
Again, thank you for your patience during this time.
Hoover Public Works: (205) 444-7543 or (205) 739-7311.

This issue was recategorized from Missed Limbs/debris/Bulky Pick Up to Complaint- Missed Debris or Garbage Pick Up.

Looks like they came to get it after this was closed and re-opened. Thanks. It's completed.

Your request to My Hoover Connect has been closed at this time. Thank you for making Hoover a great place to live and work. If by chance your request was not fulfilled (we are allowing 5 days for you to notify us on unfulfilled Request) please open a new request and choose the category "Complaint: Santek" and we will work to resolve the issue within 24 hours. We would appreciate your help in closing your request once it has been satisfied. Again, Thanks for using My Hoover Connect. Robin Mangino 205-739-7311