The problem is the

The City of Virginia Beach Department of Public Works has received your issue and service request 91553468 has been generated. Your VBWorks number is 7719882. If you have further questions, please contact 757-385-1470. You will receive a separate comment when your issue has been closed.

This is from the West Neck Pwy/Cadence Way

The
service request has been investigated and work order(s) have been issued to
regrade the ditch(es). If you have any
questions, please contact Customer Service at (757)385-1470 and refer to
Service Request # 91553468.