Mô tả
It appears that the FREE use of the Transfer station at Mountain Rd is not free according to the station management. They do allow the drop off without charge, but indicate that you will be billed on by the town for use of the facility. This appears to be in conflict with your website information. Additionally, it is NOT clear on the GilbertAZ website that you need BOTH your license and your Gilbert bill to use the facility. It is also NOT mentioned on your web site that you need High Vis clothing to use the facility and that you can purchase same at the facility. I spoke with Leslie at the Mountain Road facility, and she and others at the facility are not happy that people show up and are NOT aware of the above requirements and fee exposure. Please rectify/clarify for all concerned.
9 Bình luậns
Gilbert 311 (Chính thức đã xác nhận)
Office of Digital Government - Derek (Chính thức đã xác nhận)
Gilbert 311 (Chính thức đã xác nhận)
Matt Murphy (Người dùng đã đăng ký)
Office of Digital Government - Derek (Chính thức đã xác nhận)
Hi, Matt!
This was re-assigned to our Trash and Recycling team on November 17th and they're still looking into the discrepancy between what you've been told by the transfer station and what's in our agreements. We have not received a response yet but will update this request as soon as we do. Thanks for your patience.
Matt Murphy (Người dùng đã đăng ký)
Matt Murphy (Người dùng đã đăng ký)
Public Works - Kelli C. (Người dùng đã đăng ký)
Hi Matt,
I sure apologize for the delayed response.
We are sorry that you didn't have a good experience out at the transfer station. It is actually a wonderful program for residents to dispose of items outside of our bulk program.
In looking at the website, both pieces of information are on the website. Let us take a look at making some wording changes to reduce the likelihood of this happening to other residents. There is so much information to share on this program and we want to make sure we have it worded well.
Thanks for reaching out and sharing your experience with us.
Hope you have a great week,
Kelli
Đã đóng Matt Murphy (Người dùng đã đăng ký)