Hi Rick,
It sounds like you've had a good run and the containers have served you well! I've updated your request to route it to our customer service team that schedules the container replacements. Stay tuned for an update for the replacements!

This issue was recategorized from Trash & Recycling - Other to Trash & Recycle Container Repair.

Gilbert 311 assigned this issue to Public Works - Cris

Public Works - Cris assigned this issue to Public Works - David W. ♻️

Good morning. We can definitely get both of your containers replaced for you. Please have the old ones out by the curb by 5AM Friday (8/20) morning, and we'll get them swapped out for you.

Hi David So I had both containers out for exchange and for some reason the delivery group only changed the Black Bin, when I had requested both bins to be replaced. Container maintenance left a tag saying "We were unable to identify damage or need for repair"
On 8-18-21 David W. responded that both bins would be swapped out?????

Good afternoon. Sorry about that! I believe we've gone back and had the other swapped out now.