This has been posted before and closed if I am recalling correct. I am noticing a lot of the same items being posted over and over on this site. It's a great tool but it seems like these "closed" issues are not really being addressed.

Pi,
Yeah with regards to the issues being closed all over the place. The site is a great tool BUT this is one big mistake that needs to be fixed to make it 10x better and more efficient. There should NEVER be an issue closed just because it is planned to be fixed. Do not close acknowledged issues until they are actually fixed. Otherwise you will have multiple posts again later on from people asking the same issue again, wasting time. Just leave the note up that the issue is set to be fixed so everyone can be aware of the fact., then close it when its actually fixed.

We'll take a look at this, but the problem is that we manage See Click Fix primarily with office staff, not field staff. Once a work order is issued the work is going to be done, so our policy is to close the issue on See Click Fix at that point. Generally this is not going to be more than a week or two at the most (it usually happens within a day or two). If we wait until the work is really done it involves "closing the loop" by field staff, which has real costs in terms of staff time. We will close an issue, for example, if it is on our annual paving contract, even though the actual work may not happen for a couple of months. We will also close a nuisance compliance case when we have issued an abatement order...because it could possibly be months if the issue is appealed, or if we have to actually abate the nuisance and place a lien on the property. Once the order is issued our inspections staff will follow up until the problem goes away, so the logistics of keeping See Click Fix issues open while all this happens and tracking the progress here is pretty daunting for the thousands of issues we field every year. We do this because we have taken all the action within our organization necessary to solve the problem and need to move on to another citizen's concerns. We are trying to be responsive on this system without adding staff...thus saving all of us taxpayers a buck or two. Sometimes when a study has to be done we will close the issue and then reopen it when the study is complete to post the results. Some traffic studies take a couple of months to complete, and if we don't close the issue we won't get good data on our performance, because those few projects will skew the data up in a way that does not accurately reflect the real time it takes us within the organization to respond to these issues. And there are some issues where people are simply not happy with the outcome, and will repeatedly re-open issues for that reason. There are not many of those.

All this being said, we'll consider your comments about how to use See Click Fix, but I think it is important that we not create a new staffing cost center for the City here. I think all of us would rather have another person out there on the truck actually doing the work than another clerical person in the office documenting it.

I have almost been hit almost every evening at this same intersection on my way into the neighborhood. It is very dangerous and only a matter of time until an accident happens.

Our traffic technicians will trim these bushes tomorrow.