Beschreibung
I waited 4 hours for call back about my SNAP benefits. When I received the call back 4 hours later the Dss worker was rude and when I asked for her to give me a second she chastized me and proceeded to hang up the call. As a result of her actions my benefits are jeopardized since my deadline is 11/2 and it is currently 11/1. I’m concerned that I will lose my benefits because of the employee’s aggressive behavior. She refused to cooperate and hung up
2 Kommentierens
Anerkannt Mayor's Office Official 3 (Verifizierter Beamter)
Mayor's Office Official 3 (Verifizierter Beamter)
Thank you for reporting the issue to the City of Bridgeport. The state oversees the the Department of Social Services (DSS - 925 Housatonic Ave. - in Bridgeport) not the municipality. If the actions of a DSS worker causes disruption of your SNAP benefits, you are entitled to a fair hearing. You can do this by calling (1-855-626-6632) and/or make a formal complaint to the DSS head office. Please see the contact information below:
State of Connecticut
Department of Social Services
Investigations Division
55 Farmington Avenue
Hartford, Connecticut 06105-3730
Phone: 1-800-842-2155