Your concern has been received however this is an existing request already in our system. The controlling reference number is CRS#20020978404. This concern was forwarded to the Department of Public Works/Urban Forestry Division so that proper inspection and handling can take place accordingly. Please use this CRS number when calling to inquire about the status. If you have any further questions, please feel free to contact customer care at 804-646-7000. We appreciate your communication that helps us in “Building The Best Richmond” together.