6/26/2013 - Service Review: Currently still under review by the City of Richmond government – rtt

We put in a request last for 4600 grove block. Between bunting and westmoreland. Please address this ASAP. These are highly traveled alleys with garages, and it's showing COMPLETION DATE of June 4-2013.

10/8/2013 - Service Review: Currently still under review by the City of Richmond government – rtt

10/8/2013 - Hello Ken Lash - there is an active ticket for the alley you inquired about (20020902608) written for 4600 Blk Even Grove between Bunting and Westmoreland - grade and chip alley - this work is still pending - Alley Repair Mgmt has has several issues with motor graders breaking and being placed into the shop for repair, but they are working as diligently as possible to execute alleys on the repair list - if you need to follow through please dial Richmond 311 Customer Care Center at 646-7000 or at 311 accordingly - Ken, tremendous thanks for your communication with Richmond City government - Take Good Care! - rtt

@Will. Here's how this is going to go down:

1. The City will acknowledge your complaint (done).
2. Then another City person will state that their equipment to fix the alley is being repaired.
3. Next the City will repost my comment with my personal email address (not sure why but they don't have anything better to do).
4. Finally, the City will close this request (they've done that with several other alley repair requests) hoping you don't notice.
5. Then the cycle begins again.
6. Do-loop, rinse and repeat. Good luck!

3/26/2014 - Service Review: Richmond Roadway/Alley Management (20020872116) noted:

10/30/2013 8:07:23 AM Alley has been graded and resurfaced at this location.

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt