Dear Sir or Madam,

Thank you for contacting the Department of Public Works, If you are reporting loitering and drug use, please contact the OPD non emergency at (510) 777-3333 or the Drug Hotline at (510) 238-3784. This information will help us better process your request. Your assistance in this matter is greatly appreciated.

Thank you

I have been calling the mayors office to vent frustration I recommend doing the same. Also there is apparently a committee meeting at Oakland city hall on May 9th at 4 or 5pm, where people can get 2min talking time. Committee is called "Life Enrichment", spread the word and let's all show up.
We also need to put pressure on our Council Member, for District 3 its Council Member: Lynette Gibson McElhaney
Email: lmcelhaney@oaklandnet.com - Found that here: http://mapgis.oaklandnet.com/councildistricts/
Please share and let's email her.