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  Acknowledged City of Oakland (Verified Official)

  The City of Oakland Call Center has received this issue. Your service request ID is #789260. Please check back for status updates, or contact us directly at 510-615-5566.

  01/24/2018 · Flag Flagged
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  Oakland 311 (Verified Official)

  Dear Sir or Madam,

  Thank you for contacting the Oakland Call Center, but additional information will be needed before your service request can be processed. Are you referring to the control button or the pedestrian signal that is broken? This information will help us better process your request. Your assistance in this matter is greatly appreciated.

  Thank you

  01/24/2018 · Flag Flagged
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  Eric Fischer (Registered User)

  This is a signal controller programming problem, not a problem with either the buttons themselves or the signal lights.

  In response to previous complaints, on January 17, James Womack wrote, "We are planning to place Telegraph & 40th and also 40th & Frontage Rd (By BART Station) on Pedestrian recall between the hours 7 am and 7 pm, Monday thru Friday. Which will allow people to not have to push the buttons between those hours. We should have this implemented by Friday this week. I received permission by one of our Traffic Engineers."

  The new signal programming worked for the first few days, but this morning had returned to giving a walk signal only if the button was pressed.

  In a followup message this morning (after I had already filed this ticket), he explained, "We are in the process of upgrading the program chips at each location, because of a glitch with the time clock. We should have the new chips installed by next Monday January 29th. Please bare with us a few more days." So in theory the problem will be resolved on the 29th.

  01/24/2018 · Flag Flagged
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  City of Oakland (Verified Official)

  Thank you for your request. According to our system, we already have an open service request of this kind at this location. Your request has been combined with service request #786230. If you would like to check the status of the request, please contact the City of Oakland Call Center at 510-615-5566 or callcenter@oaklandnet.com. This issue can also be followed by watching http://seeclickfix.com/issues/4021866.

  01/26/2018 · Flag Flagged

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