Sharraxaadda

Finance Office inefficiency. If you come to the finance office there are several different lines and it is not obvious what line to get in. I came to pay my personal property tax bill and didn’t have a copy of it so I was told to go stand in this line to get a copy of it. Lady on the left only handles real estate tax issues and has zero customers while guy on right has a line out the door. Why can’t I just stand in the regular payment line to get a copy of the bill??????