Description
HARTPlus vans are consistently late picking me up at Dillards; they have been 40 minutes late. The store closes at 7pm and the lights are turned off. The sheriff who provides security for the mall said that it is too dangerous for me to stand out there after dark waiting for the van because I could get mugged. If I get mugged, I will contact a lawyer. Also the drivers have told me that dispatch adds other people that have to be picked up in between, so that makes them late getting to me.
4 Comments
zHART - DO NOT ASSIGN REQUESTS <small class="fwn">(Verified Official)</small>
Acknowledged Customer Service-Carlos (Registered User)
A voice mail was left for customer acknowledging the report, and I included the request tracking number.
HART Customer Service
Customer Service-Carlos (Registered User)
Closed Van Operations Manager (Verified Official)
I want to take a moment to thank you for contacting HART, and sharing your experience. I understand that we did not meet your expectations, and for that, I am sorry.
I am always looking for ways to improve our service, and customer feedback is essential in this process. I shared your words with the team to prevent this from happening in the future.
Thank you for choosing HART, and letting us know how our service affected your day.