Description
I would like to place a complaint regarding today's morning trip to work. I was forced to ride along to pick up five different patrons before being taken to work, I don't mind sharing my ride, but those deviations caused me to be late for work today, and I specifically have a set time requested to be to work by. I don't blame the driver or anyone but the "higher-ups" that expect the employees to do things that are impossible. This situation is really getting frustrating for the people.
4 Comments
zHART - DO NOT ASSIGN REQUESTS <small class="fwn">(Verified Official)</small>
Acknowledged zCustomer Service-Tony (Verified Official)
Sincerely,
Your HART Customer Service Team!
zCustomer Service-Tony (Verified Official)
Closed Van Operations Manager (Verified Official)
I want to take a moment to thank you for contacting HART, and sharing your experience. I understand that we did not meet your expectations, and for that, I am sorry.
We are always looking for ways to improve our service, and customer feedback is essential in this process. I shared your words with the team to prevent this from happening in the future.
Thank you for choosing HART, and letting us know how our service affected your day.