Reminder call.

Complaint call. Mattress still curbside.

Called today and said he pulled his mattress back in because it rained. I ask him to put it back out today, Sent Santek a note. R

We are attempting to get to a point where we can close our request with a Santek notification of pick up within three or four business days. However, we have well over 1000 request hanging open that we need an update on. Please notify us if your request has not been satisfied so that we can send a complaint to Santek and resolve it. We are working with Santek in this system and hope to improve the amount of time it takes to open and close a request, especially with issues involving garbage and limbs and debris. Thanks for your patience. Feel free to comment if we need to reopen your request and we will work diligently to get it addressed. Robin Mangino