45 minutes waiting for a person to answer the Utility phone number 369-0690 Open

5141 78th Ave N Pinellas Park, FL, 33781, USA Show on Map Hide Map
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Reporter

Civic Points: 0

Issue ID:

6040162

Submitted To:

City of Pinellas Park

Category:

Other

Viewed:

43 times

Neighborhood:

Pinellas Park

Reported:

on

Description

While attempting to pay my brother's utility bill, I spent 45 minutes on the phone waiting to speak to someone. The call was finally answered by Brittany and I let her know how long it took and she said you were down staff and had mailed late notices out last Friday. I also called last week and finally hung up because no one answered. It absolutely should not take that long for someone to pick up. If the Utility department is short handed, the boss should help answer calls. Between the two calls, I spent over an hour listening to the loop message. I would say that is unacceptable.


2 Comment

  • Neighborhood Services Division 3 (Verified Official)

  • Utility Billing Division 2 (Verified Official)

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