Description
OneBus Away functions for certain buses and not others. On some buses the app can be off by up to 20 minutes. You can see the bus down the street and watch the app change the arrival time 3 times. Almost 100 percent of the time while you walk to the busstop the arrival time changes and usually by more than 5 minutes. OneBus says it is a HART issue and HART says it is an app issue. The HART call center representatives refused to document any calls related to OneBus. Drivers do not even know when riders are getting wrong information. When I asked one driver she was surprised and three other passengers told her they had the same experience. The biggest problem is when it shows negative 2 or 3 minutes and that the bus has departed so you have to make other arrangements but actually in many cases the information is incorrect and it has not yet arrived. You have no way of knowing whether it is correct or not.
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4 Commentaires
zHART - DO NOT ASSIGN REQUESTS <small class="fwn">(Membre officiel vérifié)</small>
Reconnu zCustomer Service, German (Utilisateur inscrit)
Thank you for bringing this to our attention. HART is looking into the situation you reported, and we will conduct an investigation to address this issue and take any appropriate action to obtain a resolution on this matter.
If you need further assistance, please give us a call at 813-254-4278.
Thank you.
Your HART Customer Service Team!
HART - OneBusAway - Tampa (Utilisateur inscrit)
Thanks for reaching out to HART. We regret to hear your frustration. We need several details to be able to help you out. When you have a moment, please reply to this message, or contact HART Customer Service with the following information:
· Incident Locations (include a bus stop # If available)
· Direction of Travel
· Route #
· Unit #
· Incident date and time
Thank you,
HART Customer Service
813-254-4278
Clos Director of Marketing - Kemly Green (Membre officiel vérifié)
A few days ago we sent you a note asking for additional information, and we didn’t hear back from you. Unfortunately, without these details, we cannot look into your concern. For now, this request is being closed.
Feel free to reach out to us directly with more details about your experience to begin an investigation.
Thanks,
HART Customer Service
813-254-4278