1/2/2014 - Thank you so much for sharing your very important concern with the City of Richmond government. This situation was already formally reported to Richmond Alley Mgmt Team (20020899385) so that proper inspection and handling can take place accordingly. Because of time that may be involved with this request, updates or follow up can be conducted by dialing the Richmond Customer Care Center at 804-646-7000

http://eservices.ci.richmond.va.us/applications/citizensrequest/frmNewEntryType.asp

We appreciate your communication that helps us in “Building The Best Richmond” together

1/2/2014 - Service Review: Currently still under review by the City of Richmond government – this team has had problems with equipment breakage with regards to motor graders that break and need repair and may have broken again and back in shop again. Also members of the Alley team are engaged in Leaf removal services right now. Regardless, please know that the City of Richmond is endeared to addressing your alley repair needs as soon as possible and this case file is still under review and being continually monitored for servicing

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt

@Joe. Here's how this is going to go down:

1. The City will acknowledge your complaint (done).
2. Then another City person will state that their equipment to fix the alley is being repaired.
3. Next the City will repost my comment with my personal email address (not sure why but they don't have anything better to do).
4. Finally, the City will close this request (they've done that with several other alley repair requests) hoping you don't notice.
5. Then the cycle begins again.
6. Do-loop, rinse and repeat. Good luck!

Request has been forwarded to The Department of Public Works for further investigation. The request has been placed in the system for alley repairs. Please continue to monitor request using CRS#20020899385. Updates or follow up can also be conducted by dialing the Richmond Customer Care Center at 804-646-7000.

wjc