Dear Constituent,

Thank you for contacting the Mayor's Hotline about sidewalk repair. Your service request, opened on 7/5/12 at 3:40 PM, is case number 101000445489.

Our Public Works Department responds immediately to public safety issues in order to make them safe, typically with a temporary asphalt patch.

If there is additional work needed, the department will schedule permanent repair to be completed within a year to eighteen months. Please note that major sidewalk and roadway reconstruction may be deemed a capital repair and require engineering and budget review.

If you have any questions about the case, please contact the Mayor's Hotline at (617) 635-4500. We are available 24 hours a day, seven days a week to answer any questions or handle any City service issues you may have.

You can also track the status of your request online by going to the following site: http://www.cityofboston.gov/mayor/24. Just enter the case number and the email you used to submit this request.

Sincerely,

Mayor's Hotline Staff

Dear Constituent,

Thank you for contacting Mayor Menino's 24-Hour Service regarding a Request for Sidewalk Repair, which you reported on 7/5/2012 3:40 PM, located at 487 Columbia Rd, Dorchester, MA, 02125.

The Public Works Department has closed this case because it is a duplicate of another case already in our system, noting:

Duplicate of Existing Case

If you have any questions, or would like to know the status of the original request, please contact us by calling 617-635-4500 or by replying to this email.

If there is anything else we can do, don't hesitate to call or go on-line to - www.cityofboston.gov. We're available 24 hours a day, seven days a week.

Sincerely,

Mayor's Hotline Staff