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We have called WM for 3 separate large brush pickups on our property. They have missed their pickup dates 3 times, leaving us with tree limbs on our curb too long that is an eyesore and has killed our grass. Please let me know what I can do to make this service effective.

These are directions we followed:
"LARGE BRUSH PICKUP
ADVANCE CALL REQUIRED. Call WM in advance at 866-797-9018 to schedule curbside collection of large brush defined as brush generated by non-commercial removal, greater than 4 feet but less than 8 feet in length and not greater than 6 inches in diameter."