Thank you for reporting this issue. The Department of Public Works will now begin its investigation into the matter.

The Department of Public Works has resolved this request. Thanks for helping to keep Burlington a great place to live and work.
This is a result of a contractor hired by the City to clean, and film our sewer infrastructure. While cleaning the line with high pressure water, and the resident not having a backflow preventer on their lateral that connects them to the sewer main water was able to reach the basement. The contractor is responding to this issue with the resident. 12/11/18.