Thank you, this has been received as service request #2019-14038, and any updates made to this request will be sent to you. This is, however, an automated response. If this is an emergency, please call 911.

Our apologies for your trash and recycle not getting picked up. We take pride in providing great service, but from time to time we do miss a street. While it is not our intent, it does happen sometimes. We have GPS on all of our trucks and will review it to see what happened.
Please place your trash and recycle container out to the curb by 5:00 AM tomorrow and we will send a truck by to empty it before the end of the day.

Thank you for having used Gilbert 311! We are in the process of closing out old requests. If further assistance or action is required, please don't hesitate to submit a new request.