Good morning,
Please notify MassDOT regarding this issue. They can be reached at 508-929-3800.
Thank you!

I don't accept your response. It may be a state road, but there is no reason you cannot pass on the information to them rather than require me to do so. This is why things do not get done. This is why public employees are often not respected. You job should include passing this information on to MassDOT and not requiring me to do so. Do your job, and be well.

Good morning,
To further assist you in this matter, please contact the Director of Highway at 508-532-6032.
Thank you!

Just another example of why citizens don't respect bureaucrats. Passing the buck rather than actively passing on the information to the appropriate person/agency/department.