问 Is there a tree nearby with roots that may be the cause?
答 YES

问 Has anyone been hurt by it?
答 YES

问 Please describe the precise location (e.g., next to the bus bench)
答 Next to tree

问 ***PLEASE CHECK*** the LOCATION of your request, so we send the crew to the correct place. For mobile users, sometimes the GPS location is incorrect. *ALSO* To avoid delays, provide a detailed description of the issue. *PHOTOS* are helpful.
答 OK