I use Verizon.

I’ve been happy with my Xfinity internet service. I’m not quite sure what the issue here is?

City does need saving, but I would put Xfinity at near the bottom of my list.

Is SeeClickFix really the best way to address this issue? I don't understand what you expect will happen. Wouldn't a petition to the City Manager or the City Council be the more appropriate way to go?

It already went through a city manager comittee. Plus the 'monopoly' perception is not accurate: there are not enough residential customers in cambridge to justify full service by an additional company.

GTS that's an odd understanding of the concept "monopoly"--though for all I know it's an actual one! That there are only 130,000 of us doesn't mean we're not suffering the results of monopoly control here. I have Verizon internet and no cable service precisely because every single person I know who has, or had, Comcast, has found it dysfunctional, and nonresponsive in emergencies. I don't want my phone service going down when my internet connection or electricity is cut by a storm or surge--can't afford it. But that does mean I can't have cable.

I resent the Comcast monopoly and wish there was some competition that provided better choices. I am also a current Comcast customer - triple play: internet, TV, and phone (landline). In the 2½ years since I signed on with Comcast the only real issue I had was a failed xFi gateway which they replaced immediately with a better one. So I can't complain about their service or responsiveness.

My chief complaint is with the way Comcast/xFinity has moved the things I want to see on TV into special packages just so they could extract more money, e.g. when they moved Turner Classic Movies into some kind of sports package and asked for an additional $10/month. Honestly, the United States Congress is complicit in this in that they took away any requirements that a la carte service be offered and restricted municipalities from negotiating anything other than PEG (public access, educational, and government programming). It is this collusion between companies like Comcast and the U.S. government that I find most infuriating,

I would also prefer to pay less. I'm also eternally amazed at what little selection there is on Cable TV - except for the wealth of garbage that fills their lineup at almost every hour of every day.

Thank you for your comment. I have shared your feedback with staff. If you want to learn about current broadband efforts underway in the city, please view the recent RFP titled “21st Century Broadband for the City of Cambridge.” This project seeks to further assess and analyze broadband needs and identify the path required to improve and expand broadband capabilities through a municipally owned system. You can view the RFP at https://www2.cambridgema.gov/purchasing/listBids.cfm?bidType=r