Called into NHPD on 1/30/22

Thanks as always to Tommy for directing to the emergency line. We created a category for wires NHFD-Wires that also has these instructions!

Woops - credit to XYZ instead of Tommy - both on top of the fact this is not monitored 24/7.

Thanks, Rebecca. I appreciate the gratitude even if it had been intended for XYZ. He and I both have the same goal. We simply are on opposite ends of the same spectrum.

Yes thank you! Hopefully someone comes to fix it finally.

Hello M,

Is the issue still not resolved? I thought everything was hunky-dory.

Tommy,

No. The wires are hanging lower than ever. I reported it back in January to the number XYZ provided but nothing ever got done about it.

Hello again M,

Wow, that sucks. You might want to vent your frustration to Becky or someone else who actually works for New Haven. It really sounds like your situation is horrible. I wish you the best of luck.

Hello again M,

Wow, that's horrible. You might want to vent your frustration to Becky or someone else who actually works for New Haven. It really sounds like your situation is troublesome. I wish you the best of luck.

By the way, the reason why my last comment was blocked was because an innocent word was blocked by the SeeClickFix filters.

M
You may want to try contacting the alder

Rebecca

This was first reported on Nov. 11, why hasn't it been fix? This is a safety issue

Rebecca

If you want people to use this site more has to be done when someone posts a problem, updates should be provided until it is fix.

M
You can also contact the mayor's office 203 946-8200

M
You also may want to contact UI, that may be the fastest and best solution.

I can't re-open but think that you can (if not let me know I will see if its something in backend settings).

Will forward to the telecommunications companies again (when FD clears on a call to 203-946-6316 they refer to the relevant utility). Unfortunately the City can not modify utility infrastructure and has no regulatory or enforcement powers on Utilities. We can just lean upon relationships and they are often more responsive to customers than us. The enforcement and regulatory powers rests with PURA - we have met with PURA and DEEP to underscore challenges like this.

For reference - Frontier ticket # 7881451

This issue was recategorized from Public Space, Streets and Drains to External Referal.

Reopening this issue per direction from Rebecca Bombero, Deputy Chief Administrative Officer.

I hope this information helps.

Referred to Frontier - Ticket # 7881451

Rebecca
Something will get done in a timely manner if someone is seriously by an object like this.

Rebecca
203 946-6316 is not the emergency line, 911 is.

XYZ - yes, that is correct, we do dispatch for non-emergencies as well.

Rebecca
I hope 911calls take priority.
Also are you telling us that safety issues should not be reported by phone?

911 calls do take priority, that is why the non-emergency line exists. Non-emergency safety issues can and should be called into the non-emergency line. FD is dispatched as available as they are qualified to determine the level of hazard (energized, non-energized etc) and triage appropriately. Our new NHFD - Wires category helps to reinforce that and make sure wires get routed appropriately. I'm clearing up this category until a position vacant due to retirement is filled trying to stay on top of the new and sort out the old but don't have much time to devote.

This had been properly referred to Frontier.